The New Year has just begun and the
atmosphere at our call center has started gearing for the year ahead.
There are a lot of things that are being planned out at our global
delivery center but some of the things have already been finalized.
Being a prominent offshore call center company, it becomes a lot
tougher for us to decide the things that we would do. However, unlike
other call center services provider companies, we are planning out a
strategic implementation scheme for next 2 years. We believe that
this would help us in staying a few steps ahead of our competitors.
Here are a few things that we have
planned for the next two years:
Emphasis on web And Chat: The
world is getting more and more into web technologies and products.
Today, people prefer to use internet and web based services for
communication. This trend has also changed the way customer service
is delivered today. We think that this will be the game changer in
the next two years. We will be emphasizing on these services in the
coming year and would make ourselves more capable of delivering these
services.
Social Media: Organizations
today understand the importance of social media channels and the
impact it could have on their business. Their potential as well as
existing customers spend time on these channels on a regular basis
and they express their feeling s on them to. In the coming year, we
will be making ourselves capable of providing customer supportservices over social media channels to our clients.
Become a one stop Destination:
We provide most of the call center services to our clients and have
maintained a state of the art CISCO based call center which acts as a
one stop destination for most of the clients. Still, we are going to
include various other services that are demanded by our clients and
are not yet provided by us. There are certain processes that we have
in mind and we would work on them.
These are some of the things that we
have planned for the coming 2 years and the work has already started
on them. We hope that we could achieve these targets and deliver
further enhanced call centre services to our clients.
