Order taking is a critical part of the sales process because it is the very final stage of sales deal closure. It is often also the first time a customer comes in direct contact with a business. This is the reason why the order taking call is much more than just about taking a customer’s credit card information for the purchase payment. It is a process that actually determines whether a customer will come back to a business or not. It affects a customer’s probability to return to your business, the reason being the fact that a badly managed order taking call center service makes your customers feel insignificant.
