India is home to the second-largest
English-speaking population with approximately 10% of the total population or
125 million people capable of communicating in this language. India is one of
few countries, where language changes from one region to another and
accommodating a new language in an already multilingual social set-up was
difficult. However, with the increase in emphasis on education and boost in
literacy rate, Indians soon matched up with the global business standards and
attained proficiency in not just English but many other foreign languages
including French and Spanish.
Proficiency in foreign languages is
one amongst many factors that contributed in enriching India’s talent pool in
the field of customer service. Call center company have a force of competent professionals, who can
not only communicate in multiple foreign languages but can also keep up with
the global business standards and technological innovations in the domain. This
is the reason why businesses all across the globe consider India as an
outsourcing capital that is capable of not just meeting but exceeding their
expectations. In the past few years, India’s call center industry has
experienced a massive growth due to the increase in offshore business process
outsourcing projects. Businesses based in countries like the USA recognized
India’s potential in dealing with the customer support needs of multinationals.
This turned out to be quite profitable for call center vendors, who were
struggling to find a better lead generation services for their services that were both efficient
and well-attuned to international business practices.
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