Wednesday, February 8, 2017

India – A Global Leader in The Field Of Call Center Outsourcing



India is home to the second-largest English-speaking population with approximately 10% of the total population or 125 million people capable of communicating in this language. India is one of few countries, where language changes from one region to another and accommodating a new language in an already multilingual social set-up was difficult. However, with the increase in emphasis on education and boost in literacy rate, Indians soon matched up with the global business standards and attained proficiency in not just English but many other foreign languages including French and Spanish.

Proficiency in foreign languages is one amongst many factors that contributed in enriching India’s talent pool in the field of customer service. Call center company have a force of competent professionals, who can not only communicate in multiple foreign languages but can also keep up with the global business standards and technological innovations in the domain. This is the reason why businesses all across the globe consider India as an outsourcing capital that is capable of not just meeting but exceeding their expectations. In the past few years, India’s call center industry has experienced a massive growth due to the increase in offshore business process outsourcing projects. Businesses based in countries like the USA recognized India’s potential in dealing with the customer support needs of multinationals. This turned out to be quite profitable for call center vendors, who were struggling to find a better lead generation services for their services that were both efficient and well-attuned to international business practices.

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