Is Outsourcing A Better Alternative To Working Remotely?

While corporate giants like Apple and Google never embraced the concept of remote operation, IBM did the same for almost 20 years and reaped a myriad of benefits. The idea behind promoting work from home was to reduce the operational cost that naturally boosted the revenue generated by the business. Apart from this, productivity levels also improved when employees worked from home; as they were saved from the hassles of traveling to work every day. However, IBM could not continue this trend as the revenue had fallen for 20 quarters in a row. This situation had the potential to jeopardize the very existence of a huge brand like IBM and a step needed to be taken ASAP. In a shocking way, the multinational giant suddenly called back thousands of its employees back to the physical office in 2013. While the decision was unsparing for the employees who were comfortable working from home; it sure was the need of the hour for saving the brand’s existence. Contradictory to its benefits, work from home hasn’t been profitable for many enterprises. The reason behind this is the fact that even the most advanced technology cannot enable seamless monitoring of workforce when employees are working from their homes.

Outsourcing – A Better Alternative

A lot of businesses are not ready to endure the cost of hiring full-time employees. This is when The Big Blue’s decision of remote operations seems to be pragmatic but considering the fact that it wasn’t a successful move, it is vital to seek better alternatives. Outsourcing is a great alternative to remote operations because it hardly has any disadvantage. In fact, solutions like Customer Care Support & Services can have a positive impact on business in numerous ways. It saves cost, is efficient, and is dependable; there is no reason to dismiss outsourcing as an incompetent move. Amidst today’s competitive landscape, the impact of outsourcing can be quite positive for businesses across various verticals.

Outsourcing To India

There is no doubt that India is a huge talent pool with the world’s second-largest English-speaking population but a lot of people are unaware of the fact that this country has a lot more to offer. With an explicit growth in the number of foreign language students and in the number of college graduates, India holds all the required expertise to be the global outsourcing capital. This is a title that the country achieved long before the Philippines made a debut in this industry. Call center outsourcing service providers in India are equipped with all the knowledge and skills to handle complex business operations of commercial organizations based out in developed countries like the USA. Along with this, Indian BPOs are well-attuned to technology trends in this domain that naturally helps them deliver great services. An amalgamation of efficiency, technology, and cost-effectiveness is what makes outsource customer service in India propitious. So, businesses that seek outsourced support should certainly consider Indian service providers for this deal. Outsourcing to India can be a great way to curtail operational cost while boosting the ROI.